Thank you for sharing your feedback. I'm genuinely sorry to hear that your experience at Larchfield Manor did not meet your expectations. We take all feedback seriously, as it helps us identify areas for improvement and better serve our residents and their families. We aim to provide a safe, compassionate and supportive environment for everyone in our care. I am truly sorry if you felt that this is not reflected during your visits. I can assure you our staff are trained to ensure safe administration of medication here at the home and following on from our meeting today we were able to establish no error had effectively occurred. PAT testing is complete in house and as you observed- all electrical appliances were tested and ensured fit for purpose. Body maps are completed when an injury/ blemish/ or concern is identified- I can assure you skin integrity checks are also complete during all care interventions also as clarified at the meeting today.