Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience left you feeling concerned. We always encourage families and visitors to raise any worries directly with myself or the deputy manager so that we can look into them immediately and provide reassurance.<br><br>Our nurses are trained to follow national guidance when supporting residents with their medication and care needs, and we will review this matter internally to ensure communication remains clear and professional at all times. I would also like to reassure you that confidentiality is something we take very seriously.<br><br>Please feel free to contact me directly at the home if you would like to discuss this further.