Thank you for taking the time to leave a review. We take matters relating to our residents' health and wellbeing very seriously. If we are no longer able to meet a resident's care needs, we collaborate closely with their loved ones and medical professionals to discuss it further to identify a more suitable home. Our person-centred digital care planning is completed on hand-held devices, similar to mobile phones. If you would like to discuss any of the matters you have raised further, please contact us on 0800 731 2020 or customer.relations@anchor.org.uk.