Thank you for sharing your thoughts and feedback on your stay with us. We're delighted to hear you found the home clean, appreciated the cheerful efforts of the staff, and enjoyed the food. It's wonderful to know you valued the fresh air and atmosphere we strive to create for our residents and visitors. We're sorry to hear the pillows didn't meet your expectations. Had this been brought to our attention at the time, we would have been more than happy to refresh them with new ones, as we understand everyone has their own preferences when it comes to comfort. Our handovers are indeed an important part of ensuring excellent care, but this should never prevent you from having your breakfast at a time most suitable to you. We'll make sure this is addressed to ensure greater flexibility moving forward. It was our pleasure to have you and Roy with us, and we're so glad you felt welcomed and cared for. Thank you again for taking the time to share your reflections. Kind regards