Thank you so much for your kind words. Were truly delighted to hear that your Nan and your family feel supported and cared for here. Our team always strives to create a homely, family-like environment, where dignity, respect, and comfort come first, so its wonderful to know this is reflected in your experience. We will make sure to share your lovely feedback with all of our staff  it means a great deal to them. Thank you again for taking the time to share this.