We are sorry to hear your feedback regarding your mother's recent stay at Abbey Wood Lodge. Please be assured that we take these matters extremely seriously. We are currently reviewing the situation internally and initiating a thorough investigation into all aspects of the care and conduct described in your review. All concerns relating to resident safety and staff professionalism are treated with the utmost gravity and are subject to formal review procedures. If you wish to discuss your concerns further, please do not hesitate to contact us on 01205 358888.