Dear Alison,Thank you so much for your kind words and for taking the time to leave such a thoughtful review of Bramley House. We are so pleased to hear that you find the home well-run, friendly, and welcoming, and that your sister is cared for in a way that promotes dignity, comfort, and happiness.It means a lot that you notice the positive atmosphere, the encouragement given to residents, and the pride we take in keeping the home clean and homely. We are delighted that our home-cooked meals and the little touches, like welcoming families with food and drinks, help make everyone feel part of the Bramley House community.As manager, I feel privileged to lead a dedicated team who care deeply for our residents. We aim to create not just a care home, but a true home where residents feel valued, respected, and safe.Knowing that families recognise the warmth, dedication, and genuine affection our staff have for residents is deeply rewarding.Thank you again for your recommendation.