Thank you for taking the time to share your feedback. We're really pleased to hear that your mum is now more settled and that you feel our team are passionate about the care they provide, this means a lot to us.We're very sorry to hear about your concerns regarding odours and cleanliness in the corridors. Your suggestions around ventilation, diffusers, and more frequent cleaning are very helpful. As concern regarding bedroom was raised few months ago, we have redecorated the whole bedroom. Please do reach out directly to the Home Manager so we can arrange a time to talk through your ideas and address your concerns promptly. We really value your input, and your feedback helps us to continually improve the experience for residents and their families.