Thank you, Matthew, for such a thoughtful and heartfelt review. We are deeply grateful for your kind words, and we are so pleased to hear that the improvements made to the home have helped enhance the quality of living and care, and we remain committed to making further improvements to provide even greater comfort and a higher quality of care for our residents. The care shown by our staff, and the little touches - like learning Greek phrases and ensuring your mum is always at her best - have also made a difference for you and your mum. We are truly proud of our team's dedication and compassion, and your feedback is a wonderful reminder of why we strive every day to provide the highest standard of care. Please be assured we will continue to do everything we can to support your mum and all our residents with warmth, dignity, and respect.