It is very sincerely our privilege to look after your mum and we are so grateful for your kind words. After 11 years we can certainly say that she is very much a big part of our Larkfield family and we're glad that each part of our care shows that. In regards to the Big Day Out - it is a big undertaking but it's an event we cherish. Everyone loved every minute of it and we can't wait to do it again very soon. Thank you again for such a lovely review which will mean a lot to our team.