Thank you for your thoughtful feedback. We're so pleased to hear that you feel our team is committed to doing their very best for residents-that means a lot to us. We also appreciate your observations about mealtimes and staff changeovers. We understand how these times can feel busy and, on occasion, overwhelming for residents. Please be assured that we are continually reviewing our routines to make mealtimes calmer and more comfortable, and to support staff during changeovers so they can give residents their full attention. Your feedback helps us to keep improving, and we're grateful you've taken the time to share it.