Good Afternoon, and thank you for taking the time to review Swansea Terrace so highly. We are thrilled you have seen such an improvement in your mum since she has been with us and glad that she is settled in well here. Our team will be delighted to hear your kind words and heartfelt recommendation of the home. We follow up on all feedback and appreciate you bringing your concerns about your mums guard rail to us. We will be sure to have this rectified. Thank you again for the high rating and have a wonderful day.