Thank you so much for your kind words about Cousins care at Elstree View. It truly means a lot to hear that she is relaxed and comfortable, especially as she faces the challenges of dementia. We are deeply committed to providing compassionate, person-centred support, and knowing that our staff have made a positive difference on her more difficult days is incredibly heartening.Your praise will be shared with the team it's their dedication, empathy, and experience that make a real difference every day. Thank you again for taking the time to share your thoughts.