Thank you so much for your heartfelt and thoughtful review. It means a great deal to all of us that you took the time to share your experience, both as a visitor and now as a volunteer. We are deeply honoured to have cared for your mother during her time with us, and we were grateful for your kind words about our team. We understand how emotionally challenging it can be to place a loved one in care, especially during the later stages of dementia, and we are truly glad that you felt supported and reassured throughout that journey. Our staff are committed to treating every resident with the dignity, compassion, and individual attention they deserve, and it's wonderful to hear that this was reflected in the care your mother received. We will also pass on your compliments to our housekeeping and wellbeing teams. Your recognition of their efforts is incredibly appreciated. Thank you again, not only for your lovely review, but also for continuing to be part of our community through volunteering.