We're truly sorry to hear you were disappointed with your experience. Our team genuinely cares for every resident and family, and we always strive to provide the highest standard of care and support. When we learned of the financial challenges, our registered and administration managers reached out to offer guidance and contacted the Local Authority for support. Unfortunately, these processes can take time, and we had no control over their response or decision. We were saddened that your loved one moved before an outcome was reached. Our intention was always to work with you and find a solution together. Please know that care decisions are based solely on professional assessments and residents' best interests-never financial circumstances. Our priority remains the well-being and dignity of everyone we support. We wish your loved one happiness and comfort in their new home. Warm regards, The Walton Park Care Home Team