Reading your feedback feels very special, as it reflects so closely the improvement plan we set out in February 2025. I am truly proud of my team, as every member has contributed to delivering the high standards of care that we promise to our residents. It is wonderful to see how involved families are in supporting residents, and we greatly value the suggestions and ideas you share with us. At Horton Cross, we always listen - to residents, to families, and to staff - because together we can continue building a truly special place to live.Your kind words show that the hard work and dedication of my staff do not go unnoticed, and it means so much to all of us to know that both residents and families appreciate what we do. Thank you sincerely for taking the time to share your experience.