Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about the home, our friendly staff, and the quality of the food.<br><br>We're sorry, however,  for the concerns you've raised regarding your father's care. Our Home Manager has spoken with the family and carefully investigated these matters in line with our complaints procedure. While not all of the issues raised were upheld, we have addressed the points identified and are taking the necessary steps to ensure your father continues to receive the high standard of care we are committed to providing.<br><br>We appreciate all feedback, as it helps us to continuously review and improve. Please rest assured that the well-being and comfort of all our residents remain our top priority.