Thank you so much for your heartfelt review and for entrusting us with your mum's care. We understand how difficult that initial transition can be, and we're truly glad that your first visit helped ease those anxieties.It means a great deal to our team to know that their kindness and attentiveness have made a difference-not just to your mum, but to you and your family. We're especially pleased that you feel informed and reassured by our nursing updates and that your mum's cheeky spirit continues to shine through.While we recognise that home will always hold a special place in her heart, we're committed to making Palm Court a safe, dignified, and welcoming environment where she feels respected and cared for.Thank you again for your kind words and support. We'll be sure to share your feedback with the whole team-it will lift their spirits and reinforce the values we hold dear.Warm regards, Taleb