Thank you so much for taking the time to share your experience. We’re truly honoured that you chose Ambleside for your mum’s first respite stay, and we're delighted to hear how well she settled in and how positive her experience was overall. It's incredibly touching to know she now feels so comfortable here that she would happily return, that means the world to us.<br> <br>We are also very grateful for your kind words about our team and the care your mum received. Providing a warm, supportive environment for both the residents and their families is always our top priority.<br> <br>We do appreciate your feedback regarding communication during her stay, and we’re sorry to hear that you didn’t receive access to the app as intended. This should have been set up for you, and we apologise for the oversight. Your comments have been shared with our management team so we can review and improve our onboarding process for family communication.<br> <br>We are so pleased to hear that you’ll be continuing to use our services, and we look forward to welcoming your mum back in the future. Thank you again for your trust and support. Best wishes.