Thanks for taking the time to leave your review. We're sorry to read your loved one didn't enjoy their respite experience at The Spires. After speaking with the home, the General Manager has advised they were not aware of any concerns with your relative sitting in the reception area being raised during their stay with us. We've asked that the furniture conditions be looked into if you feel these weren't addressed, and communication improved after a resident has left our service as well. If there's anything else you would like to raise with our team directly, please do get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.