Thank you so much for your feedback which is always useful in developing our service. Your positive comments on our staff team are much appreciated as they are the bedrock of the service we provide. Regarding the en-suite, we do have these in over 90% of our rooms and that would be preferred, we can discuss changing rooms when one becomes available. Also to reassure you on the lift, this is under a comprehensive service and breakdown agreement with an outside contractor and as such continues to function well. Thank you again. Steve