Thank you sincerely for your thoughtful feedback. We are honoured to have had the privilege of caring for your late father and supporting both him and your family during his time with us. It was always a pleasure to share conversations with him, with you, and with your wonderfully kind mother, who will always remain very special to us at Horton Cross Nursing Home.Our focus is always on ensuring the safety, happiness, and well-being of our residents, while also offering support to their families. We are proud that you felt your father received the care, kindness, and respect he deserved, and it means a great deal to the whole team to know that this was recognised.We truly regret the frustration caused by the delay in the deposit refund process. Although this matter was outside of our direct control, we understand the added difficulty it created during an already very painful time. We appreciate your patience and understanding while we worked alongside the admin team to help resolve