Many thanks for your comments. At Dora Rose we have supported several staff to progress with their careers, which has meant we have recruited new staff in the positions available. Obviously this has taken time as at Dora Rose we aim to ensure the right staff are recruited safely to stop a high turnover of staff.  All our units are currently staffed appropriately to the required levels to met the CQC requirements and needs of the residents. The refurbishment within the home is ongoing and continuous as not to cause too much disruption to the residents. The new app Altra is currently been used this allows all families access to the activity programme months ahead, and allows us to safely share images of your loved ones. Dora Rose opens an open door policy to the manager, deputy, administrator and CRM.