Thank you so much for your heartfelt words. We're truly touched to hear that your mother's move into Balmoral has been such a positive experience for her and for your family. Our team takes great pride in making every transition as smooth and personal as possible, ensuring that each resident feels comfortable, respected, and genuinely cared for.<br>It's wonderful to know that the little details - from her favourite meals to her daily comforts - are making a difference. We'll be sure to share your kind feedback with our nursing and care teams; it means the world to them to know their dedication is appreciated.<br>With warmest regards,<br>Craig