Thank you for taking the time to provide us with feedback.  When issues arise, we always aim to resolve these promptly, reducing the impact on the individual and their families, and I am glad to hear that this was your experience.  Our team always aim to provide care which is person centred - tailored to the individuals needs whether that is their need for privacy or their need to be involved in all activities.  I am glad to hear you brother is settled with ourselves, and look forward to continuing to support him.