Thank you so much for taking the time to share your experience. We are truly sorry for your loss and deeply grateful for your kind words about the care your dad received and we will be sure to pass on your special thanks to Joanne and the team. We're also so pleased to continue supporting your mum. We know how important it is to provide reassurance, consistency, and kindness, and we're so pleased to hear you feel supported by the team. Thank you again for your trust and kind support.