We are sorry for your loss and really appreciate you taking the time to provide us with this feedback. I am sorry that there were occasions where dignity was not provided and on occasions you feel cleanliness was a concern, we will discuss this with the team in order to improve and ensure these standards are met continuously within the service. We do value all feedback and the time it takes to do this and I thank you for bringing these to our attention. The comments regarding care and compassion will also be shared with out home team, thank you.