Thanks for taking the time to leave a review. We're sorry for the experience your Nan had with our Marriott House & Lodge Care Home. We have spoken with the General Manager and a full investigation was completed into all concerns raised during your Nan's time with the home and meeting took place to resolve with yourself. If you feel like you still have concerns unresolved please contact the General Manager direct, or our team at feedback@barchester.com. Barchester's Customer Feedback Team.