Thank you for taking the time to review Savile Park and we are pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team, which I will pass on. Please accept my condolences once again on the passing of your Mother and we aimed to keep in touch with you as much as possible. Whilst our telephony system doesn't enable us to make calls outside the UK, we kept in touch by email and our call phones where possible. I'm happy to discuss the matters raised directly, where my door is always open.