We were sorry to hear of your concerns regarding the care of your loved one during their stay on Ullswater Unit. At the time of your loved one's stay, we did receive correspondence from the Care Quality Commission in relation to the concerns you raised. However, a full investigation was conducted, and the Care Quality Commission closed the matter with no further action. Whilst this confirms that the care we provide meets the regulatory standards set out by the Care Quality Commission, our team remains committed to delivering kind, respectful, and person-centred care at all times.