Dear Andrew, thank you so much for taking the time to share your feedback. We're really pleased to hear that you found the atmosphere at Park View to be excellent, creating a welcoming, positive environment is something our whole team takes great pride in.We're also delighted to know that once the care team had the opportunity to listen carefully to your wishes and understand your specific needs, you noticed a real improvement in your experience. Building trusting relationships and tailoring our care to each individual is exactly what we strive for every day, and it's wonderful to hear that this made such a difference for you. We also appreciate your honesty in highlighting that there is still room for improvement. Your feedback helps us to continue developing our practice and ensuring that every member of our team consistently delivers the high standards of person-centred care we are known for.Thank you once again for your thoughtful review and positive views of our staff.