We appreciate you sharing your experience with our home and we are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially hearing words like "excellent care and kindness" being used to describe our care. Hearing that our care has made a difference to you and your family during this difficult time is truly rewarding. We will certainly pass your comments on to the manager. We're committed to continuing to support you and your family in every way we can.