Thank you for your kind comments about Richmond Village. We're delighted to hear that you appreciate the beautiful surroundings and the dedication of our permanent staff. We take great pride in creating a warm and welcoming environment for our residents.We also appreciate your feedback regarding agency staff. While we strive to ensure all team members meet our standards of care and compassion, we recognise that consistency can sometimes be affected when temporary staff are involved. Please be assured that we are actively working to improve training and support for agency staff to ensure all residents receive the high-quality care they deserve.Thank you again for sharing your thoughts  they help us continue to improve.