Thank you so much for your kind words and thoughtful feedback. It truly means a lot to us to hear that our team's care and support made a positive difference during what has been a very difficult time for you and your family. As Manager, I am incredibly proud of our staff for the compassion, dedication, and professionalism they show every day, especially in challenging circumstances. Their kindness and commitment to providing the best possible care are at the heart of what we do. Your appreciation reminds us why this work matters so much, and I will be sure to share your comments with the team. Thank you again for taking the time to share your experience and for trusting us to care for your loved one.