Thank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Middleton Park Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand and happy to discuss your comments with you further, to see if there's anything we can do to alleviate the concerns you have. If you would like to have a conversation with me directly, please contact the team at Middleton Park Lodge and I will be happy to arrange a call or a face-to-face meeting with you. Best wishes, Janet Bedworth, Regional Operations Manager