We are truly saddened to read your comments and would like to extend our condolences on the passing of your sister. She was a valued member of our Stockingate community for many years, and our team remember her with great fondness. We take all concerns raised by relatives extremely seriously. In this case, your representations were fully reviewed internally and externally, including by the Care Quality Commission and senior company leadership. No evidence was found to support the claims of a decline in care. We remain confident that your sister continued to receive compassionate, professional and person-centred support from our dedicated team throughout her time with us. We recognise that the period surrounding a loved one's declining health and passing can be very distressing, and perceptions and emotions can understandably be heightened. We remain fully committed to transparent communication, and we would be happy to meet with you again should you wish to discuss