Thank you for taking the time to share such a detailed and thoughtful review of Townsend Manor. We're very pleased to hear that your mother is happy with her meals, enjoys the facilities, and appreciates being able to personalise her room - we know how important it is for residents to feel at home.We also appreciate your constructive comments regarding the garden space and temperature on warmer days. We recognise that maintaining comfortable conditions throughout the home is essential, and we are currently reviewing options to further improve cooling and ventilation during hot weather.Your feedback about evening care and supervision has been noted with concern. We take issues of attentiveness and resident dignity extremely seriously, and your comments will be shared with our management and care teams to ensure that the standards we expect are consistently met across all shifts.Thank you again for your valuable feedback.