Thanks for taking the time to leave your review, we're sorry to learn you're unhappy with your experience at Drummond Grange. We're advised that you have recently had a meeting with the General Manager and that a settling in plan has been put in place so that your stay with us is a comfortable one. If there's anything more you'd like share, you can reach us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.