Thank you for taking the time to share your feedback. We are very sorry to hear that your brother felt unsafe during his stay, and we apologise for the distress caused by another resident entering his room. The concerns you've raised were fully investigated at the time in partnership with Social Work, and appropriate actions were taken in response to the specific issues identified. We appreciate that this was a distressing experience, and we regret that our service did not meet your expectations. We have already reviewed our procedures around security, belongings and financial transactions to ensure greater transparency and protection for residents. We would welcome the opportunity to discuss this matter with you directly to address any remaining concerns and provide further clarification in a private and constructive way.