Thank you for your feedback. I am so glad you find the staff alert and responsive, and that they all have caring relationships with the residents. This is what we pride ourselves on the most! We do have a Facebook page where all the activities are posted, which are done all year round, if you would like to take a look! We are also changing the washing system to a snappy tag system to hopefully help with the washing - hopefully this will resolve the washing issues! Thank you again!