Dear Nicolette,<br>Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured we have taken your comments very seriously and are looking into the issues raised with our team. The comfort and wellbeing of all our residents is of the upmost importance to us, and we want to make sure your loved one receives the attention and support he deserves. We would greatly appreciate the opportunity to speak with you directly to understand exactly what happened which will allow us to put things right. If you could contact the home's manager to arrange this.