Thank you for taking the time to leave us such a fantastic review! We're happy to hear you had a positive experience during your visit to Southlands Place. We're sorry for the confusion around lunchtime arrangements. We ask visitors to let us know in advance (where possible) so we can manage numbers and ensure everything runs smoothly. Having residents enjoy lunch with friends and family is a lovely experience that we always encourage. We'll make sure our visitor information is clearer moving forward. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.