Thank you, Amanda, for taking the time to share your feedback. We appreciated the opportunity to speak with you to discuss your concerns in detail.Following our conversation, we have reviewed the points you raised with the team. We understand that your mum can feel anxious about joining activities and have encouraged staff to continue offering gentle reassurance and choices without putting pressure on her to take part. We also agreed to move her to a room closer to the dining area and communal spaces, so she feels more included and can engage more easily with others if she wishes.We have spoken with staff about timely support at mealtimes and when your mum needs assistance, including with personal care. We will continue to monitor this closely and review progress together to ensure improvements are made.Your feedback is valued and helps us ensure every resident receives the best possible experience. Please do not hesitate to get in touch if you wish to discuss anything further.