Thank you for taking the time to share your feedback regarding Stanley Park. We are very sorry to hear about the disruption to service during your visit and fully acknowledge that the experience you described was not acceptable.
On that day, the chef called in sick unexpectedly, and unfortunately, both the manager and deputy were also unavailable. This placed additional pressure on the team, and while they remained positive and did their best under challenging circumstances, we understand that delays and meal quality suffered as a result.
I would like to assure you we have now taken several steps to ensure this situation will not happen again. We now have a bank chef in place who is on call and available for any such eventualities, providing immediate cover when needed. In addition, we have sourced a supply of high-quality, pre-prepared meals that staff can use if needed, making our system more robust and responsive moving forward.
It’s also worth noting that, on the day in question, residents were asked and chose the meal option provided, which was pizza and chips. However, we recognise that not everyone received their food in a timely or satisfactory manner, and for that we sincerely apologise.
We appreciate your understanding and your recognition of the staff’s efforts. We remain committed to learning from these situations and ensuring high standards of care and service for all our residents.
Please don’t hesitate to contact us directly if you would like to discuss this further. Best wishes