Thank you so much for taking the time to share your experience of Chesford Grange with us; it certainly brought joyful tears to our eyes when we read it. Your mum is an absolute pleasure to care for and does seem to have settled in very well. Working in partnership with residents and their loved ones is definitely the key to success in terms of delivering good care. I have to say that you have been supportive of us from day one. The staff have mentioned that you always thank them on every visit for what they do for your mum and I know this because you always thank me too each time we meet. This has such a powerful impact on us all and it reminded me of the duty of care I have to my staff team as well as the Residents in my care. Since meeting you I have been inspired to show my gratitude to staff more openly and frequently and I am grateful to you for reminding me of the importance of this.