Dear Shell,Thank you very much for your kind message. It means a lot to all of us to know that your mum feels well cared for and that your visits are met with warmth and openness.I will pass on your heartfelt praise to everyone here, especially Mandy and Anu. They (and the whole team) work hard to support residents and families, and your words will be very encouraging to them.We will continue to strive to provide the best possible care  ensuring tidy, comfortable surroundings, good nutrition, and regular updates so you always feel informed and welcomed.Thank you again for your trust, encouragement, and for taking the time to leave such kind feedback.