Thanks for taking the time to leave your review. Firstly, we're grateful for your kind words relating the care and staff and we'll make sure we share these with the team. We understand you have met with the General Manager already to discuss your suggestions around the accessibility for family members for our Chacombe Park Care Home, and that measures are being looked into for you. Please reach out to the General Manager if you have any further feedback, as they will be more than happy to support you. Kind regards, Barchester's Customer Feedback Team.