Thank you so much for your kind words and for recognising the care and dignity our team provides to your mum. Her safety and wellbeing are always our top priority. We ensure she is always accompanied and supported with her movement around the home. We truly value your input and are already in discussion with you about the possibility of moving her to a ground-floor room to make things easier and reduce unnecessary movement. Please be assured that your mum is never left to wander alone and we have implemented addition safety provisions to alert staff of movement; our dedicated team are always present to ensure that all residents are safe and cared for.