Thank you for sharing such a thoughtful review. Your kind words about Drisya perfectly capture the spirit of care and compassion we aim to deliver each day. She truly embodies the warmth and professionalism that define Brynfield Manor. We are also pleased to share that Brynfield Manor was recently inspected by Care Inspectorate Wales, achieving 'Good' ratings in all four key areas: Well-being, Care and Support, Environment, and Leadership and Management. While these results reflect strong standards, we see them as a beginning, not a destination. The inspection provided clear guidance on how we can further enhance our service, and we are now fully focused on achieving 'Excellent' across the board. Our entire team remains deeply committed to continuous improvement and to providing an exceptional, truly person-centred experience for every resident and their loved ones.