Thank you very much for your feedback and for bringing these concerns to light. We have invested in sensory training and 1-1 training sessions for the hearing aids, as some are not clear and different to generic aids often in use. We, of course, can not force anyone to wear an aid, but are committed to finding a non-distressing way to manage this area. Our laundry team are dedicated to resolving any mishaps, and we will be investing in clear, sewn in name tags to prevent the spread of ink / deforming numbers in a dignified manner to prevent re-occurrence of missing items.